Support
Frequently asked questions.
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Skincare concerns
Which products should I use for sensitive or reactive skin?
Start with Dew Cleanse and Barrier Repair Serum, then follow with Cloud Moisturizer. All three are fragrance-free and formulated with barrier-supporting ceramides and Centella Asiatica, which help calm redness without over-exfoliating.
Can I use Glow Serum and Barrier Repair Serum together?
Yes. Apply Glow Serum in the morning under sunscreen for brightening, and use Barrier Repair Serum at night to focus on repair. If your skin feels tight or reactive, alternate them every other day instead of layering both daily.
Will Daily Shield SPF 50 leave a white cast on darker skin tones?
No. Daily Shield SPF 50 is formulated to absorb clear on all skin tones, with a lightweight, non-greasy finish that sits comfortably under makeup.
Usage tips
What order should I apply my Duff's Skincare routine?
Cleanse, tone, treat, moisturize, protect. In the morning: Dew Cleanse, Clarity Toner, Glow Serum, Cloud Moisturizer, then Daily Shield SPF 50. At night, swap the serum and sunscreen step for Barrier Repair Serum or Night Recovery Cream.
How often should I use the Purifying Clay Mask?
One to two times per week is ideal for most skin types. If your skin is dry or sensitive, start with once a week and monitor how your skin responds before increasing frequency.
How long until I see results?
Hydration and texture improvements are often visible within a week. Deeper concerns like dark spots, barrier repair, or fine lines typically take four to eight weeks of consistent use to show meaningful change.
Orders & shipping
Where do you ship, and how long does delivery take?
We ship nationwide across Indonesia, with delivery typically arriving in 2–5 business days depending on your location. Orders placed before 2:00 PM on business days are shipped the same day.
What is your return or exchange policy?
If a product arrives damaged or you receive the wrong item, contact us within 7 days of delivery and we'll arrange a replacement or refund. For hygiene reasons, we cannot accept returns on opened skincare products.
Do you offer bundles or sample sizes?
Yes. Reach out through our contact form or Instagram and our team can recommend a bundle based on your skin concerns, including travel-size options for first-time customers.